Driver Guidelines

Over the years A1 airport transfers limited has provided a remarkable and an impeccable services to our customers ensuring them quality and on time services over the period putting us at a unique position into the business. Please see below some of the steps that a taxi driver can take to mitigate most frequent causes of complaints. It is our hope that information within is taken on board and helps to improve the service we A1 airport transfers provides our customers quality journey.

Please ensure that any text you send to our passengers must not include any prices as this may confuse the passenger seeing different price and could lead to trust issues as well.
Wear a shirt and a tie. This gives you a more presentable look.
Please ensure to reach before time as this can make you more relaxed and presentable and you will ready for a great journey.
If the passengers luggage not fit in the vehicle take a photo of how much did it fit with remaining luggage and vehicle registration visible this may help the driver defend him against any complaints about the luggage.
On foggy, windy or freezing days take a screen pint of the estimated arrival time before seating up from your base, in any case the flight gets diverted one must have the proof of being it the airport.
Avoid calling to the office unless necessary. We try to keep our phone lines free for customer enquiries and emergencies.
Plan the route you are going to take before you leave.
Make the next job the best journey you have ever provided
Clean the car each day .The more often you clean the car the quicker and easier each clean becomes.
Avoid talking to the customers about political and personal issues.
When doing a meet and greet one must carry a white blackboard and marker as this becomes more professionalism instead using paper and pen as our company focuses in sustainability too.
Keep to the speed limit.
Help with the luggage. Always load your car yourself as it looks more professional.
Make sure that you have enough fuel before starting the journey avoidance of this could make you a bad planner.
Keep your windows, glass clean with some microfiber clothes in car as this could help you in being hygienic.
Never look at your mobile phones while driving.
If you cannot find a passenger do as much as you can to prove you were there Call all their phone numbers, take a photo of yourself in arrivals with the arrivals board in the background, car park tickets, a complimentary slip from the hotel receptionist confirming you were there and when, etc. This protects you from a complaint later and shows the passenger you really did everything you could
Always have an air freshener in the car as you can’t stop the passenger from bringing in the smell but you could do your best to have a remarkable journey.